Customer Reviews

Here at Bate & Holland we pride ourselves on our reputation, and our reputation is built on the excellent service we provide our customers.

We are so grateful for the feedback we receive from our families, as not only does it help us to continue providing a dedicated service, it allows other families to review experiences that our clients have had, and possibly put them at ease at what is a difficult time. Here are a few of our many reviews:

"Going to a funeral directors is never a nice thing to go through, but Bate & Holland are completely different. They are outstanding. Mandy, Vinny and all the team on the day were brilliant. They are so caring, professional and understanding and actually care about the job they are doing. We wouldn't hesitate to recommend them to anyone who has suffered a loss, and would give them more stars if it was an option. Thank you again, we will never forget everything you did." - Janet C

"I cannot fully express the gratitude I feel for the manner in which Mandy and team managed the funeral of my Mum. From the very first moment through to the end, there was total professionalism and a deep sense of compassion. Thank you so much. I wholeheartedly recommend their services to anyone in what can otherwise feel a daunting and dark time." - Tony Appleton

“I was delighted by every aspect of my dad’s funeral; Mel and Mandy handled all aspects of it very professionally but with a great deal of personal care and attention. They understood what type of service I wanted and provided a wonderful celebrant Damian who captured in words my dad’s personality and his life perfectly. All who attended said it was one of the best funerals they’d been to!” – Kath Burgess

“Mel made yesterday bearable for me, such a lovely lady, it was a lovely service , Cliff would of been proud of the way his family and friends were treated , thank you very much Mel and I will take you up on your offer of a coffee when I'm next in town xxx” Maggie Holland

“Today has been so hard for my family especially as it's only been 10 days since grandads funeral, as a family we pulled together to give uncle Harold a decent send off but today would not have been possible without the help of Bate and Holland funeral services. Their care and compassion for my cousins and our family has been incredible they have not once tried to make money on us, it was all about giving our loved one the best that we possibly could due to the circumstances, and even down to the little extra touch of finger prints was so beautiful. I could not recommend your services more, you and your staff are amazing, thank you from the bottom of my heart.” – Joanne Dixon

“I could not have chosen a better place to handle my husband cliffs funeral, Mel went above and beyond to help me and gave me the strength to get through the past weeks, Mel I can't thank you enough xx” – Irene Rowlinson

“What a beautiful sendoff you gave Phil, you have allowed the lad’s time to be together with Phil over the last week and I'm sure I speak for everyone when I say it's what the lads needed. You have a heart of gold xxx” – Johanna Murphy

“Mel is the kindest most thoughtful person I have ever had the pleasure to meet, you went above & beyond yesterday. Thank you for everything you have done for cliff xx– Sherene Meadows

“Couldn't ask for a better place for your loved ones to be taken care of the way they do, you should be proud of yourselves.. amazing xxx” – Dawn Twist

“Would like to say how excellent the ladies and gents of Bate and Holland where to my friend Irene when she was at her wits end u guys went above and beyond to make sure cliff got the send of he so deserved thank you guys” – Lorraine Noone

“Well, what a day to remember, so professional & the added personal touch, made so much difference, the dove & balloons, high praise indeed , well done” – Kath Bracken

“Such a lovely and friendly place the staff are fantastic and so helpful highly recommended” – Tracey Hall

“Well our beautiful Phil had the best send off, I don't think we would have all got through it if it wasn't for the support of Bate & Holland. They have been amazing” – Kate Robinson

“Could not possibly recommend a company more than yours. Your compassion at this sad dark time brought light to a beautiful farewell xx– Claire Cooper

“Absolutely amazing service can't thank these lovely people enough so caring! Would most definitely recommend to anyone good work xxx” – Natalie Moore

“Absolutely amazing! You did everyone proud yesterday and made everyone who came in your presence at ease, thank you” Abbie Harrison

“Excellent service highly recommended and very friendly”Julie Mark

“I don't know what we would have done without you in the last 2 weeks the way you looked after our loved one and all our family was amazing you cared for us all you were all professional and provided the respect my uncle deserved and I couldn't be anymore thankful” – Dixon Family